Contact and Complaints｜CantoMore

1. Enquiries and complaints

Provide your contact details, relevant order or service information, a description of the issue and the outcome you seek. Relevant photos or records can help; please provide only necessary information. We acknowledge receipt within a reasonable time and explain next steps if investigation or further information is needed.

We assess concerns using service records, product descriptions, applicable terms and law, and explain the outcome. To request a review, email your reasons or new information. We handle concerns professionally, respectfully and consistently. For threats, harassment, false information or repeated messages after a clear response without new information, we may request clarification or limit contact methods. We retain a reasonable channel for unresolved transactions, genuine complaints and legal requests.

2. Records and other routes

Enquiry and complaint records are handled under our Privacy Policy. You may also contact the Consumer Council about consumer disputes, Hong Kong Customs about suspected unfair trade practices, the Privacy Commissioner about personal data, or a competent court for remedies. Internal review is not required before using these routes.