Shipping and Delivery｜CantoMore
Effective from
Delivery is currently available to Hong Kong Island, Kowloon, the New Territories and serviceable outlying-island addresses. Delivery method, address availability and charges are confirmed before payment.
1. Methods and charges
Delivery may use SF Express, Hongkong Post or another confirmed method, depending on the item and address. Where the delivery method includes tracking, we provide tracking information after dispatch. Delivery charges, remote or outlying-island surcharges and tracking are stated before payment. Additional basic charges for split dispatch require your agreement. Any later necessary charge will be discussed first, with options to change the address or cancel and receive a refund for affected unshipped items.
2. Dispatch and delivery times
Unless agreed otherwise, standard in-stock items are generally processed and handed to the carrier within about 14 working days after payment is confirmed. Working days exclude Saturdays, Sundays and Hong Kong public holidays. Transit times are estimated separately by delivery method and address. Pre-order and custom items follow the order confirmation.
If you require delivery by a particular date, raise it before payment and obtain written confirmation. For delays, including inaccessible addresses, suspended delivery services or events beyond our reasonable control, we notify you and discuss available options, including applicable address changes, postponement, cancellation and refunds.
3. Receipt and delivery issues
Provide accurate address and contact details and follow delivery notices. Reasonable actual costs arising from a requested address change or failure to collect will be explained. Contact us about non-receipt, damage, incorrect or missing items. We will check delivery circumstances, follow up with the carrier and arrange applicable remedies.
Keep packaging and relevant photos where possible to assist investigation. Responsibility for safekeeping generally passes to you on actual delivery to you or your nominated recipient. Unattended-placement arrangements and risks must be agreed first. This does not limit applicable liability for negligence by us or our appointed carrier. See our Returns Policy. Your statutory rights remain unaffected.
Questions or privacy requests: [email protected]